customer service

With bay windows, it can be tricky to get curtain poles that fit properly. People often have lots of short poles or try to bend tracks themselves at home. The problem is, the sort of DIY products you can buy are designed to be flimsy so they can be bent easily. That means they’re not very strong and may not last, especially with heavy curtains.  Angle joints are available to join sections together, but these are very difficult for curtain rings to pass and mean the curtains can’t be drawn smoothly.

It seems a little foolish to make a big deal out of good customer service these days. After all, it’s something every company should be doing – there’s no need to shout about it. Having said that, we often get customers who want to know how our order process works and are amazed at the lengths we go to to make sure things are right first time.

Here’s a quick rundown of how things work.