Tracks Direct warehouse, man packing a curtain pole and track for shipping

At Tracks Direct, we understand that the transit of made-to-measure products can be a major concern for our valued customers. It's only natural to wonder, "What happens if it gets damaged during delivery?", "How do you package your products?", or "Why do you use so much packaging?"

Delivering exceptional customer service is at the core of what we do and we share your concerns and strive to provide a seamless and worry-free experience. Our primary goal is to ensure that your products arrive in perfect condition, leaving you with a smile on your face and your projects running smoothly.

To achieve this, we have implemented meticulous procedures for packaging each product type, guaranteeing secure and safe delivery. In fact, we are so confident in the quality of our packaging that we offer a guarantee: if the product doesn't fit or arrives damaged, we will replace it free of charge.

 

Straight Poles & Tracks - Robust Packaging

For our straight poles and tracks, we utilise solid cardboard tubing, which is then securely fastened at the ends with heavy-duty staples. This method prevents any accidental opening or detachment during transit, ensuring your product remains safe and intact.

 

Bent Curtain Poles & Tracks - Preserving Shape and Security

We recognise the importance of maintaining the shape of bent curtain poles and tracks throughout the delivery process. To achieve this, we go the extra mile by placing these items in foam tubing and then securing them to custom-made wooden frames. These frames are meticulously crafted by our team of experienced warehouse technicians, who take every measure to ensure the utmost security during transportation. While it may seem like an abundance of packaging, we firmly believe that this is the most effective way to safeguard our products during transit.

 

Want to See for Yourself?

We take immense pride in our packaging process and are excited to share it with you. You can watch our latest video, showcasing how we package our products.

 

Remember, your satisfaction and peace of mind are of utmost importance to us. We are committed to delivering top-notch products in pristine condition, so you can confidently embark on your projects without any worries. If you have any further questions or concerns, please don't hesitate to reach out to our friendly team of retails specialists.